Return & Refund Policy

Thank you for choosing Cutis Consumer for your personal care and food supplement needs. We strive to provide you with high-quality products and excellent service. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding returns, cancellations, and refunds.

1. Return Eligibility

1.1. Non-Returnable Items: Due to hygiene and safety reasons, personal care products and food supplements are non-returnable. This includes items such as skincare products, hair care products, protein powder, and supplements.

1.2. Order Cancellations: We accept order cancellations within 24 hours of placing the order. Please contact our customer service team promptly to request a cancellation.

1.3. Door Return/RTO (Return to Origin): In case of unsuccessful delivery attempts or return to origin (RTO) due to incorrect address or unavailability, we may offer a refund or reshipment upon request.

2. Refund Policy

2.1. Cancelled Orders: If you cancel your order within the specified time frame, we will process a refund to the original payment method used for the purchase. The refund amount will be credited within 7 business days.

2.2. Door Return/RTO: If your order is returned to us due to failed delivery attempts or incorrect address, we will contact you to arrange for reshipment or issue a refund upon your preference.

3. Exchange Policy

3.1. Product Exchange: Unfortunately, we do not offer product exchanges for personal care and food supplement items due to hygiene reasons. However, if you receive a damaged or defective item, please contact us for assistance.

4. Order Modifications

4.1. Address Changes: If you need to update the shipping address after placing an order, please notify us as soon as possible. We will do our best to accommodate your request before the order is dispatched.

5. Contact Us

5.1. If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer service team. We are here to assist you and ensure a positive shopping experience.

Thank you for shopping at Cutis Consumer. We appreciate your understanding and cooperation.

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the latest version on our website for updates.